API Error Codes
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This page describes API error codes that are generated on certain cases. The common API error message looks like this:
{ "Success": false, "Code": 10, "Message": "Schema validation exception", "Description": [ "/ShipDate is required" ]}The list of possible API error codes values with description:
Note: This list is subject to expand.
| Common errors | |
| 1 | Internal Server Error |
| 2 | Common Runtime exception |
| 5 | VHOST not exists |
| 6 | User do not have required permissions. Contact support, please. |
| 10 | Schema validation exception |
| 11 | Invalid token |
| 12 | Not authenticated |
| 20 | Unable to insert data |
| 30 | Database error |
| 99 | Development in progress… |
| Order errors | |
| 10000 | Order validation error |
| 10001 | Order does not exist |
| 10002 | Order address validation error |
| 10003 | NotShipped parameter can not be used together with ShipDateStart or ShipDateEnd |
| 10004 | VSAccountID is only available under License Virtual Seller Mode |
| 10005 | Both VSAccountID and StoreKey must be set under License Virtual Seller Mode |
| 10006 | Order options validation error |
| 10007 | DetailLevel parameter is wrong |
| 10008 | Order already exists |
| Label errors | |
| 20000 | Common purchase label error |
| 20001 | Order is already shipped, but passed Address, Method, Dimensions or Weight are not correct. Please correct the data and try again. |
| 20002 | Empty reply from batch server |
| 20003 | Provider not supported |
| 20004 | Json request format is not supported yet |
| 20005 | Unsupported request format |
| 20006 | Provider is not implemented yet |
| 20007 | Bill third party currently is not supported |
| 20008 | Shipping method was not assigned |
| 20009 | No label data found |
| 25000 | Unknown label type |
| 25001 | Order Id is not specified |
| 25002 | Label was not purchased |
| 25003 | PDF batch is not ready |
| 25004 | Batch is not found |
| 25005 | Documents for order not found. |
| 25006 | PDF generation failed. |
| 25007 | Invalid reply from label server |
| 25008 | File not found |
| 25009 | Provider not specified |
| 25010 | Empty reply from queue server |
| Address Validation errors | |
| 30000 | Validation Provider is currently not supported |
| 30001 | Unknown error from AV engine or address can not be validated |
| Cancel Label errors | |
| 40000 | One of [TxnId, ClientRequestId or TrackingInfo] should be set |
| 40001 | Tracking Number does not exist for provided Carrier |
| 40002 | Provided Tracking Number is ambiguous. Please use TxnId to cancel the label. |
| 40003 | Both Tracking Number and Carrier must be set to cancel the label |
| 40004 | Label is not purchased or was already cancelled |
| Product errors | |
| 50000 | Parent Product does not exist |
| 50001 | Parent Product is not Combo Product |
| 50002 | Product does not exist |
| 50003 | Product is not a Combo Product type |
| 50004 | At least one parameter should be passed |
| 50005 | No products were imported |
| 50006 | No data passed |
| 50007 | Parent Product is not Root product |
| 50008 | No Product Variations passed |
| 50009 | Product is not a Product Variation Root |
| Listing errors | |
| 60000 | Warehouse isn’t allowed for this account! |
| 60001 | Listing Type only available if StoreType is ‘amazon’ |
| 60002 | At least two parameters should be passed |
| 60003 | SellerID is required |
| 60004 | StoreKey must have 2 chars and contain country code for StoreType=‘amazon’ |
| 60005 | StoreKey must contain correct country code for StoreType=‘amazon’ |
| 60006 | No Amazon config available for provided data |
| 60007 | StoreKey is required and must contain 3 chars |
| 60008 | WebhookEndpointName is required for SyncMode=‘deferred’ |
| 60009 | Notification endpoint does not exist |
| 60010 | Passed StoreType is not allowed for SyncMode=‘immediate’. Please use SyncMode=‘deferred’ instead. |
| 60011 | Wrong SyncMode. Accepted values ‘immediate’, ‘deferred’. |
| 60012 | VSAccountID and StoreType are required |
| 60013 | Download Listing Exception |
| Shipment errors | |
| 70000 | Empty confirmation list |
| 70001 | At least one parameter should be passed |
| 70002 | To get single order shipment info TxnId should be set, but no ShipCarrier and/or TrackingNumber should be set. To try finding order shipping info by Carrier and Tracking Number information, (ShipCarrier and TrackingNumber) should be set, but no TxnId should be set. |
| 70003 | To try finding order shipping info by Carrier and Tracking Number information, (ShipCarrier and TrackingNumber) should be both set. |
| 70004 | If StoreKey is specified then StoreType must be specified too |
| 75000 | Could not obtain a zone(s) for requested routes |
| 76000 | Rate exception |
| 76001 | Unable to calculate rates for this shipment |
| 77000 | Carrier not specified |
| 77001 | Wrong carrier value |
| 77002 | Tracking number not specified |
| 78000 | Wrong service provider |
| 78001 | USPS Scan Form Error |
| Virtual Seller errors | |
| 80000 | VSAccountID must be provided and must contain 4 alphanumeric characters |
| 80001 | Account name already exists |
| 80002 | Invalid partner ID |
| 80003 | Token and SellerAccountIdentifier are empty |
| 80004 | Account name do not exist |